Heather Dring

About Heather Dring

Enthusiastic, highly motivated and confident business professional who excels in problem…

Experience

1. Senior Client Experience Manager

   Tinuiti

   Feb 2023 — Present · New York, NY, US

   Client Experience creates a standard of excellence for serving clients by identifying our client\'s needs through a robust closed feedback loop. We connect the customer feedback journey to provide insightful data-driven, recommended actions across the organization to build a unique experience that satisfies, delights & grows our customers. This is accomplished through a number of initiatives that Client Experience owns such as the Client Sponsor Program, NPS, Lost Client Lessons, Client Sponsor Program, SCRT, Onboarding, Offboarding, and beyond. We operate with a customer-centric mindset across the lifetime of our customer\'s journey with the goals of:\\\\n\\\\n- Fostering customer loyalty\\\\n- Understanding our core customers & how our relationship with them evolves over time\\\\n- Strong customer satisfaction through a closed-feedback approach\\\\n- Impactful touchpoints at every level of a customers journey\\\\n- Implement systems to collect feedback, analyze it, and act on it regularly\\\\n- Reduce friction and solve your customers\' specific problems and unique challenges\\\\n- Acquiring new business through cross-sells\\\\n- Better word-of-mouth marketing, positive reviews, and recommendations\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• North Carolina State University

  B.S, Fashion and Textile Management; Brand Management and Marketing, Senior

  2012 — 2016