Heather Dinolfo

Experience

1. Fractional Chief of Staff

   Alma Strategies

   Jan 2024 — Present · Charlotte, NC, US

   Drives comprehensive fractional Chief of Staff delivery by managing complex operational and project execution for entrepreneurs and small business owners, by coordinating cross-functional initiatives, deploying performance metrics, and leveraging process re-engineering skills, such as workflow optimization and change management. Orchestrates high-impact special project launches aligned with client business objectives by designing project roadmaps, monitoring milestone completion, utilizing cross-disciplinary collaboration, and applying resource allocation techniques and risk mitigation strategies, to exceed client success metrics. Designs and operationalizes scalable systems for automation and workflow efficiency by implementing marketing automation platforms, optimizing bookkeeping protocols, streamlining email campaign processes, and integrating social media management tools, while applying business process improvement methodologies. Curates and publishes influential thought leadership content across social media, contributed articles, and speaking abstracts by employing content strategy, audience engagement techniques, brand narrative development, storytelling frameworks, and SEO-optimized messaging, to elevate professional authority and stakeholder engagement. Manages multifunctional business operations, including marketing automation, email communications management, bookkeeping accuracy, and social media presence, by adopting integrated platforms, data-driven decision-making, vendor coordination, performance tracking, and continuous process refinement.

Education

• State University of New York at New Paltz

  Bachelor of Arts

• New York Institute of Technology

  Masters of Arts