Heather Dennison

About Heather Dennison

Develops and executes strategic customer account plans in order to maximize sales opportunities and customer satisfaction. Eager to work with users and customers to determine needs and analyze requirements. Additional core competencies include-Business Development-Fundamental Business Principles -Strategic Partnerships-Troubleshooting/Problem Solving -Territory/Account Management -Tradeshow Execution -Product Demonstrations-Contraction Negotiations -Communication Skills

Experience

1. Senior Account Executive

   Pace® Analytical Services

   Aug 2017 — Present · Pensacola, FL, US

   Manage and grow a portfolio of key commercial, industrial, and government client accounts for environmental and analytical laboratory services. 8 year track record and counting… • Serve as the primary client contact, maintaining long-term relationships and ensuring high customer satisfaction. • Identify new business opportunities through prospecting, networking, and upselling additional Pace services (environmental, PFAS, drinking water, wastewater, solid waste, etc.). • Prepare and present proposals, quotes, and contracts; negotiate pricing and terms within company guidelines. • Coordinate internally with laboratory operations, project managers, and client services to ensure accurate scope, turnaround times, and regulatory compliance. • Develop account strategies, sales forecasts, and revenue plans; meet or exceed assigned sales targets. • Monitor market trends, regulatory changes, and competitor activity to position Pace solutions effectively. • Resolve client issues and escalations, ensuring timely communication and corrective actions. • Maintain CRM records, sales reports, and pipeline activity in accordance with company processes. • Represent Pace at industry events, conferences, and client meetings. • Mentor junior sales staff and contribute to sales process improvements, as applicable.

Education

• University of West Florida

  Master's degree, Software Engineering Administration

  2010 — 2013

• University of West Florida

  BSBA, Management Information Systems

  2000 — 2005

Skills

• Healthcare Industry
• Software Documentation
• Revenue Cycle Management
• Medicaid
• Strategic Partnerships
• Account Management
• Software Engineering
• Software Sales
• Networking
• Software Implementation
• Building Relationships
• Sales Process
• Vendor Management
• Hl7
• Revenue Cycle
• Hospitals
• Salesforce.com
• Healthcare Reimbursement
• Emr
• Process Improvement
• Strategy
• Management
• Team Building
• Sales Operations
• Customer Service
• Sales
• Software Industry
• Manage Client Relationships
• Time Management
• Selling
• Sales Management
• Hipaa
• Software Project Management
• Territory Growth/Development
• Information Security
• Leadership
• Edi
• Oracle
• Healthcare Consulting
• Healthcare