Heather delle Chiaie

Manager, Enterprise Customer Success @Payscale

Haverhill, MA, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2025 — Present

Manager, Enterprise Customer Success @Payscale

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EDUCATION

N/A

University of New Hampshire

Business Administration and Management, General

N/A

Merrimack College

Bachelor of Science - BS, Business Administration and Management, Marketing Concentration

SKILLS

ConsultingChange ManagementManagementOnboardingProject ManagementBusiness Process ImprovementProgram ManagementSoftware ImplementationEmployee BenefitsVendor ManagementLeadershipPersonnel ManagementSaasOutsourcingTrainingBenefits AdministrationSalesforce.comApplicant Tracking SystemsHrisWorkforce ManagementBpoHuman ResourcesPerformance ManagementCrmHuman Resources Information Systems (Hris)HR ConsultingPayrollRecruitingPeoplesoftEmployee RelationsCustomer Relationship Management (Crm)Talent AcquisitionTalent ManagementProcess Improvement

ABOUT HEATHER DELLE CHIAIE

My success is built on strong relationship-building skills and an insatiable curiosity for solving complex problems. I excel at translating data into actionable insights and driving positive change by connecting the dots and inspiring teams.With a proven track record in customer success, business operations, and strategic process improvements, I thrive in high-growth environments. I’ve led initiatives that improved both customer and employee experiences, including streamlining processes and introducing automation, which resulted in CSAT scores rising from 65% to 80%.I believe success comes from a diverse, engaged team. As a servant leader, I focus on empowering others by creating environments where people can thrive, consistently exceeding targets through high engagement and collaboration.Both in and outside of work, I’m passionate about mentorship and coaching, building strong, long-term relationships that foster continued growth and learning.

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Heather delle Chiaie — Manager, Enterprise Customer Success at Payscale in Haverhill, MA, US | Unifers