Heather Davis-Borders
Territory Manager @Natera
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WORK HISTORY
Territory Manager @Natera
US
As a Territory Manager in Natera’s Oncology division, I serve as the primary point of contact for healthcare providers, patients, and internal teams, ensuring a seamless experience from test ordering to results delivery. I work closely with Sales and our clients to resolve issues quickly, communicate delays or sample needs, and make sure all necessary information is collected to meet turnaround time goals. Building strong relationships with accounts and maintaining consistent communication are key parts of my role.I’m responsible for managing escalated concerns, identifying root causes, and providing clear resolutions, all while working with sensitive patient health information in compliance with HIPAA and company standards. I stay up to date on Natera’s oncology test requirements and internal processes to provide accurate support.
EDUCATION
Mesa High School
High School Diploma
Alegent Health School of Medical Assisting
Medical Assisting Program
ABOUT HEATHER DAVIS-BORDERS
In my role as an Administrative Professional, I contribute to the industry by optimizing processes, fostering effective communication, and addressing challenges promptly. Through my skills in resource management, customer service, and technology integration, I aim to enhance organizational competitiveness and uphold ethical standards for sustained industry growth.I specialize in optimizing office processes, ensuring organizational efficiency, and delivering high-quality administrative support. With strengths in time management, problem-solving, and resource allocation, I serve as a central communication hub, fostering collaboration and integrating technology for enhanced productivity while maintaining a commitment to policy compliance and ethical standards, ultimately contributing to the growth and success of the organization: I excel in organizing tasks, schedules, and information effectively. I contribute to streamlined operations by maintaining order and structure in the workplace, ensuring efficient prioritization: Clear and effective communication is a critical strength in my role as an Administrative Professional. I serve as a central point of contact, facilitating communication among team members and external stakeholders. My strong communication skills enable me to convey information accurately and foster collaboration within the organization: I possess a keen ability to solve problems, enabling me to address challenges and unexpected issues proactively. Whether it\'s resolving conflicts, navigating logistical hurdles, or finding innovative solutions, my problem-solving aptitude contributes to the overall resilience and adaptability of the workplace.I go beyond fostering continuous improvement within the immediate organizational context by actively staying informed about industry trends, emerging technologies, and best practices. This proactive approach positions me as a valuable asset in my current company, poised to contribute to the evolution of administrative rules and industry standards: Financial Administration, Legal Compliance, Policy Development, HR Administration, Facilities Management, Database Administration, Workflow Optimization, Vendor Relations, Risk Management, Training & Development, Strategic Communication, Quality Assurance, Records Retention, Continuous Learning
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