Heather Dajani
Product Support Manager at UKG (Ultimate Kronos Group)
- Role
- Product Support Manager at UKG
- Location
- Hollywood, FL, US
- LinkedIn followers
- 500 followers
About Heather Dajani
By day, I lead as a Product Support Manager at UKG. By passion, I built HD One…
Experience
Product Support Manager
Oct 2020 — Present
Manage a team of 14 UKrewers in the Rapid Response Engagement Center, helping customers with product-related inquiries in Payroll (US and Canada), Benefits, Recruitment, and Onboarding.• Proactively assess KPIs at the Rapid Engagement Center level, identifying opportunities for improvement and presenting recommendations to the leadership team.• Work closely with peers to prioritize projects and establish best practices.• Lead efforts to create an energized work environment through events, activities, and volunteering.• Mentor New Product Support Managers • Responsible for interviewing and onboarding year-end contractors and new Product Support Representatives.• Hold regular conversations with the team, driving career growth and skill development.• Manage and facilitate complete resolutions to customer service issues by identifying call escalations, reacting with a sense of urgency, formulating appropriate action plans and utilizing resources effectively.
Education
Kaplan University
Master of Science in Finance
Kaplan University
Master of Business Administration - MBA
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