Heather Higgins
SVP and Chief of Staff @Novant Health
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WORK HISTORY
SVP and Chief of Staff @Novant Health
Charlotte, NC, US
EDUCATION
Duke University - The Fuqua School of Business
MBA, Health Sector Management
Harvard University
B.A, Biology
SKILLS
ABOUT HEATHER HIGGINS
With 13+ years of experience in McKinsey’s global healthcare practice, I have developed a sophisticated understanding of the healthcare value chain and industry dynamics. My engagement experience includes spearheading growth initiatives, conducting due diligence, optimizing operations, translating strategic priorities into actionable plans and building performance management products. I am particularly passionate about workforce excellence from productivity analytics to employee value proposition and talent management.Over the last ~7 years, I have had the opportunity to own the P&L of the \"Provider Performance Improvement\" business unit within McKinsey\'s Healthcare Analytics Center of Excellence. Growing this business from a handful of colleagues into a ~100+ person global team, delivering ~$1Bn+ worth of EBITDA impact to 30+ clients annually, across 5 continents has strengthened my entrepreneurial drive and is one of my proudest accomplishments.
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