Heather Carpenter

About Heather Carpenter

I partner with senior tech leaders to scale complex organizations through performance, transformation, and AI-driven change.I’ve operated at enterprise scale, supporting a 1,500+ person global R&D organization through IPO, acquisition, M&A, restructuring, and workforce evolution tied to AI. I’m at my best when the business is at an inflection point and leadership matters most.My approach blends performance rigor with strong employee experience. I push for clarity, ownership, and accountability — while ensuring leaders build trust and environments where high standards and engagement reinforce each other. I’m known for leaning into hard conversations, bringing data to decision-making, and helping executives translate strategy into action.I’ve also led and developed HR teams — elevating executive presence, building structured performance systems, and equipping BPs to operate at true strategic altitude.I’m motivated by meaningful problems: strengthening leadership teams, shaping culture through change, and helping organizations adapt responsibly as AI reshapes how we work.

Experience

1. Principal People Partner

   Qualtrics

   Oct 2023 — Present

   Strategic partner to President of Tech supporting a 1,500+ employee global organization across 10 countries within a $1.5B enterprise technology company.Trusted thought partner on org design, leadership standards, and performance accountability. Shaping multi-year workforce strategy aligned to AI transformation and evolving product development lifecycle. Guiding leadership through structural transitions, integrating workforce planning, performance rigor, and employee experience strategy. Bringing data-driven rigor to executive workforce tradeoffs and headcount optimization.Leading AI-driven workforce transformation, redesigning hiring profiles and launching upskilling and internal mobility pathways.

Education

• University of Colorado Colorado Springs

  Bachelor's of Science, Business - Human Resources

  2007 — 2011

Skills

• College Recruiting
• Training
• Recruiting
• Personnel Management
• Technical Recruiting
• Management
• Employee Relations
• Leadership
• Applicant Tracking Systems
• Time Management
• Screening Resumes
• Human Resources
• Hris
• HR Policies
• Sourcing
• Performance Management
• Talent Acquisition
• Temporary Placement
• Hiring
• Employee Benefits
• Onboarding
• Talent Management
• Interviews