Heather C.

About Heather C.

I’m a dynamic and results-driven Operations Executive with a deep-rooted passion for building high-performing teams, creating scalable processes, and driving meaningful growth across the food and beverage industry. Over the years, I’ve led diverse teams through operational transformation, significantly reduced turnover, and consistently delivered strong revenue results, often in fast-paced, high-pressure environments.What truly drives me is creating a culture where people thrive. I believe that strong operations start with strong leadership, which is why I lead with a servant-leadership mindset: setting clear expectations, empowering others to take ownership, and aligning individual success with broader business goals. I bring a strategic approach to problem-solving—balancing big-picture thinking with the hands-on attention to detail needed to implement practical, lasting solutions.With a proven track record in P&L oversight, vendor management, labor efficiency, and KPI-based performance tracking, I’ve developed a reputation for turning operational challenges into streamlined, sustainable success stories. I also pride myself on being a collaborative partner across all levels of the organization, building trust and alignment between cross-functional teams, frontline staff, and senior leadership alike.Whether I’m leading multi-unit operations, launching new initiatives, or optimizing day-to-day performance, I bring flexibility, accountability, and an entrepreneurial spirit to everything I do. I thrive in environments that value innovation, continuous improvement, and a strong people-first culture.

Experience

1. Director of Restaurants

   Bass Pro Shops

   Aug 2024 — Present

Education

• Sullivan University

  Bachelor of Business Administration - BBA, Business Administration and Management, General

  2010 — 2014

• Capella University

  MBA, Project Management