Heather Burns McGavin
Senior Manager Customer Support at Tipalti @Tipalti
Signup · Get unlimited contacts
WORK HISTORY
Senior Manager Customer Support at Tipalti @Tipalti
Quadrupled the size of the Support team in 12 months across 3 continents * Maintained a >96% CSAT score YTD—the highest in the team’s history * Promoted 6 team members in 9 months * Created new specialized SME roles, and senior-level and Lead titles * Developed new goal structure, individual career growth plans for each team member * Revamped onboarding, training, and QA programs * Upgraded all core tools including ticketing system, knowledge base, content management system
EDUCATION
San Francisco State University
MA, English Literature
University of California, Berkeley
BA, English Literature
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.