Heather Brown
Senior Director of Enrollment at Wiley Education Services
- Role
- Senior Director of Enrollment at Wiley University Services
- Location
- Louisville, KY, US
- LinkedIn followers
- 500 followers
About Heather Brown
Highly motivated leader with more than 15 years of experience in Higher Education.…
Experience
Senior Director of Enrollment
Apr 2012 — Present · Louisville, KY, US
Began as first enrollment hire for Louisville, KY and helped department grow to 80+• Work closely with partner institutions to improve programs, policies, and procedures related to enrollment management• Expert understanding of the enrollment funnel including run rates, reverse engineering of applications and leads, conversions, and forecasting• Assist Sr. Director of Enrollment in devising departmental strategies with regard to contact strategy, forecasting, staffing, training, and culture• Collaborate and meet regularly with other departments for new school launches and growth needs• Manage Articulation and Transfer group within department that will complete in excess of transfer evaluations across multiple partner schools per year• Lead a team of Associate Directors and Enrollment Managers to oversee online enrollment for partner schools• Point person for preparing and launching enrollment operations for all new partner schools• Responsible for assessing staffing weekly to determine future needs• Motivate team of Associate Directors, Enrollment Managers, and Enrollment Counselors to drive beyond communicated goals • Created CRM Task Force within department to identify issues and suggestions for improvement
Education
University of Kentucky
Bachelor of Arts - BA
Skills
- Teaching
- Organizational Development
- Staff Development
- Social Media
- Academic Administration
- Higher Education
- Higher Education Administration
- Nonprofits
- Public Relations
- Student Affairs
- Curriculum Design
- Academic Advising
- E-Learning
- Campusvue
- Customer Retention
- Distance Learning
- Research
- College Recruiting
- Educational Leadership
- Fundraising
- Student Recruiting
- Conflict Resolution
- Enrollment Management
- Curriculum Development
- Event Planning
- Student Development
- Marketing
- Program Development
- Team Building
- Management
- Interviews
- Leadership Development
- Public Speaking
- Training
- Educational Technology
- Student Engagement
- Retaining Customers
- Admissions
- Coaching
- Campus
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