Heather Bociek
Director, IT Service Desk Management @MetLife
Raleigh-Durham-Chapel Hill, NC, US
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Sep 2019 — Present
Director, IT Service Desk Management @MetLife
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SKILLS
Business ProcessGovernanceIT Service ManagementChange ManagementProject DeliveryIT OperationsRequirements AnalysisResource ManagementIncident ManagementIT StrategyService-Level Agreements (Sla)TroubleshootingBusiness Process ImprovementSlaOutsourcingProject PlanningService ImprovementProblem ManagementService DeliveryProgram ManagementManaged ServicesManagementService DeskItil CertifiedItilIT ManagementIntegration
ABOUT HEATHER BOCIEK
With over thirty years of leadership in IT service management, my core competencies lie…
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