Heather A. Scott
Advisory Specialist @Sirva
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WORK HISTORY
Advisory Specialist @Sirva
Ottawa, ON, CA
Advise Canadian military members regarding relocation- Hold planning session- Handle queries by voice, chat and email- Process claims submitted for reimbursement
EDUCATION
St. Lawrence College
Computer Engineering Technologist, Computer Science
ABOUT HEATHER A. SCOTT
I bridge the gap between AI possibility and human reality.While most companies struggle with AI implementations that frustrate customers, I\'ve been building AI systems that actually work for people. My approach? Combine deep customer service expertise with hands-on AI development to create solutions that enhance rather than replace human relationships.Proven AI Capabilities- Creator of gemini-image-mcp - Open-source MCP server powering automated content workflows for newsletters- Co-authored \"The Mirror Test\"- 140-page novel with Aurora AI (available on Amazon)- Published \"The View From Elsewhere\"- philosophical observations from an AI perspective- Weekly publications: PF Tech newsletter, and Lantais, with more coming soon- Active open-source contributor building practical AI automation toolsUnique Background:• Reliability Level Security Clearance (Government of Canada)• 35+ years of progressive technology experience (Communications, Web Design, AI)• Award-winning technical innovation ($4200 \"Best Idea of Year\")• Published author demonstrating advanced human-AI collaborationWhat I Bring:I understand why current AI customer service often fails because I\'ve experienced it from both sides - as a customer service professional dealing with frustrated clients, and as an AI developer building systems that actually help people. This dual perspective, combined with deep analysis of frontier technology trends through Catalyst Brief, lets me design AI that amplifies human expertise rather than replacing it.Currently seeking opportunities with progressive Canadian/EU organizations where I can apply cutting-edge AI development skills and strategic technology insight to solve real business challenges. Particularly interested in roles involving customer experience innovation, AI implementation strategy, technical research, or technology advisory.Let\'s Connect:Interested in AI that works with humans rather than replacing them? Or want strategic insights on frontier technology? Reach out directly: H••••••@peeperfrog.com.#AI #CustomerExperience #Innovation #TechConsulting #FrontierTech #StrategicAnalysis
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