Heath Dickens
Operations & Business Leader | Fitness, Wellness & Hospitality | Driving Growth, Efficiency & High-Performing Teams
- Role
- Operations Manager at LA Fitness
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Heath Dickens
I am a mission-driven operations leader who specializes in transforming fitness…
Experience
Operations Manager
Apr 2025 — Present · Houston, TX, US
Leadership & Operational Impact•Lead end-to-end operations across front desk, facility services, Club Pride, and member experience, serving over members weekly with a focus on operational excellence and service delivery.•Built a high-performance culture of accountability and ownership, resulting in consistent KPI achievement and top-tier customer service rankings.•Increased member satisfaction by 40% through strategic coaching systems, process optimization, and performance alignment across departments.•Reduced overtime by 90% and significantly improved retention through recognition programs, structured onboarding, and optimized scheduling that aligned labor with operational demand.•Successfully resolved 190+ escalated cases, demonstrating strong leadership in conflict resolution, policy execution, and member loyalty retention.Awards & Recognition•Best Club Award – Excellence in cleanliness, operations, and member experience•One Team Award – Ranked #1 Club out of 24 locations•Most Improved Club (Miscellaneous Gross Revenue) – District Winner•EFT Clear-Up Award – Achieved top performance in revenue recovery and member billing•Played a key role in the Houston District, earning nationwide recognition for the first time in the company history
Education
The Art Institutes
Associate of Arts and Sciences - AAS
2016 — 2018
Capella University
Bachelor of Science - BS
2020 — 2023
Skills
- Lifestyle Coaching
- Strength Training
- Nutrition
- Team Building
- Customer Service
- Core Strength
- Nasm
- Wellness Coaching
- Coaching
- Nutritional Counseling
- Training
- Fitness Training
- Cpr Certified
- Personal Training
- Weight Training
- Fitness
- Sports Nutrition
- Teaching
- English
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