Heath Chandler
Strategic Analyst, Revenue Management @American Airlines
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WORK HISTORY
Strategic Analyst, Revenue Management @American Airlines
Dallas, TX, US
Provided actionable insights and recommendations as a key stakeholder across multiple company-wide revenue projectsIncreased team collaboration, efficiency and effectiveness by aligning cross departmental actions and goalsDrove competitive advantage by leveraging automation with enhanced customer facing technologyAnalyzed and provided actionable recommendations to streamline and revise crew schedule issues to eliminate costsCoordinated and collaborated to streamline and revise crew scheduling and tracking issues adversely affecting revenue throughout the American Airlines Network. Engaged cross functional teams to align actions and goalsImproved overall reporting through development and implementation of a workflow systemStreamlined internal operations by standardizing and automating policy and processes for global reservations support teamsImplemented ‘go green’ standardization improving efficiency in back office processes, reducing workload by 15%Integrated new tech automation for customer facing teams to ensure consistent policy and processLead the coordination and transition of a charter only air service, integrating and increasing multiple revenue generating streams
EDUCATION
Pitt Community College - NC State University System
Associate's degree, Accounting
Pitt Community College - NC State University System
Associate's degree, Marketing
SKILLS
ABOUT HEATH CHANDLER
Respected professional with dynamic 30-year career spanning operations, operational management, customer services, sales, revenue management, and project innovation in the airline industry. Equipped with exemplary communication and interpersonal aptitudes, essential in establishing rapport with professionals of all levels. Conceptual, results-driven, and performance-focused professional with a passion for teamwork, collaboration and producing innovative and forward-thinking customer experiences through automation. Repeated successes increasing employee engagement and productivity while improving accountability, cost reductions and satisfaction through collaboration and strategic partnerships internally and externally.
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