Head Protection

Door Supervisor @G4S

Conflict Management Training course aims:The Conflict Management training course is an introductory level course suitable for anyone working with the general public. Delegates will learn to recognise many aspects of conflict and to explore and understand different methods and techniques to effectively manage and resolve conflict situations.Key areas covered are:Verbal and non-verbal communication skillsRecognising warning signsCultural awarenessDe-escalation techniquesConflict Management Training course benefits:By the end of this training course delegates will be able to:Identify Key Triggers that can cause conflictLearn how to de-escalate aggressive peopleLearn how to diffuse volatile situationsProven step by step techniques for dealing with difficult circumstancesA blueprint for dealing with potentially violent scenariosConflict Management Training Course objectives:By the end of the course, delegates will be able to:Describe common causes of conflictDescribe two forms of communication, i.e. verbal and non-verbalGive examples of communication breakdownExplain three examples of communication models that can assist conflict in conflict resolutionUnderstand patterns of behaviours that may encounter during different interactionsExplain the different warning and danger signsGive examples of impact factorsDescribe the use of distance when dealing with conflictExplain the use of “Reasonable Force” as it applies to conflict resolutionDescribe different methods for dealing with possible conflict situations