Magdiel Perez Hernandez
Senior Information Technology Support Analyst @Spectrio
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WORK HISTORY
Senior Information Technology Support Analyst @Spectrio
Tampa, FL, US
Analyze and resolve technical problems encountered with production workstations, and IT Infrastructure Support, automate, and integrate technology - processes. Identify and implement procedural improvements and process improvement Develop documented repeatable techniques for providing quality PC hardware and software service and support Develop and maintain excellent working relationships with SLT, Operations, and Human Resources.
EDUCATION
Servicio Nacional de Aprendizaje (SENA)
Técnica , Operaciones comerciales
ABOUT MAGDIEL PEREZ HERNANDEZ
Systems Administrator with 15+ years of production support and data center operations. Highly skilled at Incident Management, ITIL, ITSM, Agile, DevOps. Root Cause Analysis Effective front-end debugging. Working Knowledge of application hosteling, Active Directory, Azure Cloud Architecture and virtual resource deployment SaaS PaaS IaaS
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