Hem Desai
Senior ISC Improvement Specialist @ Dow || Capgemini || IIM Raipur’23 || Larsen & Toubro || BVM Engineering College
- Role
- Senior Isc Improvement Specialist at Dow
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Hem Desai
Results-driven professional with extensive experience in supply chain management and…
Experience
Senior Isc Improvement Specialist
May 2025 — Present · Mumbai, IN
Serve as escalation point for complex customer queries, conducting root cause analysis and ensuring resolution while guiding representatives on correct processes.Deliver general and region-specific training programs to strengthen process knowledge and compliance across global customer service teams.Lead cross-regional process improvement initiatives, streamlining workflows, improving service levels, and driving operational efficiency.Design and implement automation and digital solutions (Excel VBA, Power BI, Power Automate, Power Apps) to reduce manual effort, enhance accuracy, and save recurring hours.Develop data-driven dashboards and reporting frameworks that enable leadership to monitor performance, identify bottlenecks, and proactively improve customer service.Drive adoption of a structured continuous improvement framework, enabling idea generation, prioritization, and execution in collaboration with global leaders.Coordinated large-scale data quality and governance projects with 35+ team leaders, ensuring accuracy, timeliness, and visibility of key inputs.Introduced an AI-powered knowledge solution that reduced search time for business process documentation and improved decision-making speed.
Skills
- Ptc Creo
- Communication
- Autocad
- Mechanical Engineering
- Microsoft Office
- Cad
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