Héloïse Charriau
Hospitality Manager @CHANEL
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WORK HISTORY
Hospitality Manager @CHANEL
Paris, FR
Member of the Executive Committee for both Avenue Montaigne boutiques- Oversight of the annual budget (>€1M)- Management of a team of internal and external hosts, valet attendants, and housekeepers- Participation in vendor tenders and definition of service specifications- Design and implementation of new client journeys, including butler services and personalized experiences- Close collaboration with headquarters to deploy projects, provide strategic recommendations, and ensure alignment with group strategy- Continuous optimization of service processes to maintain the highest level of excellence
EDUCATION
MBA ESG
Master of Business Administration (MBA), Tourism and Hospitality Management
James Cook University
Bachelor of Business Administration (B.B.A.), International business
Nanjing University
International Business
Paris School of Business
Master of International Business
SKILLS
ABOUT HÉLOÏSE CHARRIAU
Over 10 years of managing experience • Msc Degree in International Business and MBA in Hospitality Management• Bilingual in French and in English, beginner skills in Chinese• Passion for leading a team and developing people • Strong organizational skills and ability to solve issues and make decisions quickly• Creativity and capacity to create, lead and implement projects
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