Hemanth Catna
Senior Software Developer at Thermo Fisher Scientific with expertise in IT |Customer Journeys | Genesys Engage | Genesys Cloud Certified Professional | Project Management
- Role
- Senior Software Developer at ThermoFisher Scientific
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Hemanth Catna
I am a Senior Software Developer at Thermo Fisher Scientific, a global leader in…
Experience
Senior Software Developer
Sep 2018 — Present · US
Coordinate with multiple business units, engineering teams and product vendors to design and execute new application features for clients.• Responsible for the management and implementation of a Genesys cloud migration to 500+ associates across 2 company departments, resulting in reduced service times by over 10%. • Instrumental in the analysis, design, development, testing and maintenance of Interactive Voice Response (IVR), Genesys, Workspace Desktop Edition (WDE) for Voice and Email media.• Lead to establish, maintain and improve team environment by developing & implementing processes and methods that incorporate industry standards for effectiveness of and adherence to Software Development Live Cycle (SDLC) processes.• Participate in process improvement sessions and provide inputs on project management processes while leading engineering, Finance, ServiceNow and QA teams to resolve environmental and development issues.• Engage with business stakeholders to gather business requirements and setting up User Acceptance Testing (UAT) environments.• Manage development and System Integration Testing (SIT) teams across multiple vendors and produce project deliverables, reducing testing duration by 5%.• Oversee vendors and internal teams to improve platform connectivity as a result identified and rectified network issues causing responses.
Education
K.C.S Hr. Sec school
HSLC
2000 — 2002
Anna University
Bachelor’s Degree
2002 — 2006
Skills
- Crm
- Team Management
- Integration
- Telecommunications
- Microsoft Sql Server
- Pre-Sales
- Sdlc
- Solution Architecture
- Management
- Vas
- Mysql
- Oracle
- Requirements Analysis
- Ivr
- Sourcing
- Sql
- Db2
- Testing
- Cti
- System Administration
- Business Analysis
- Customer Relationship Management (Crm)
- C
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