Howard B.

Leader/Builder providing Technical-Thought Leadership to Teams and US ADC Customers

Role: Enterprise Support Manager at Amazon Web Services (AWS)
Location: Washington, DC, US
LinkedIn followers: 500 followers

About Howard B.

Specialties: IT Consulting & Engineering, Microsoft Platforms, System Center Operations Manager, PowerShell, Virtualization, Data Center

Experience

Enterprise Support Manager
Amazon Web Services (AWS)
Jan 2025 — Present · Arlington, VA, US
Manages assigned Enterprise accounts and oversee support cases· Completes analysis and presents periodic reviews of operational performance to customer· Provides detailed reviews of service disruptions, metrics, detailed pre-launch planning· Makes recommendations on how new AWS offerings fit in the company architecture· Advocate for customer features and requirements within AWS (be their voice internally)· Knows and uses all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns.· Works directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible.

Education

Virginia Tech
MSEE, Electrical Engineering
2001 — 2003
Old Dominion University
BSEE, Electrical Engineering
1996 — 2001

Skills

Linux
Disaster Recovery
Network Security
Integration
IT Strategy
Telecommunications
Windows
Troubleshooting
Data Center
Virtualization
Security
Enterprise Architecture
Cisco
Servers
Itil
Network Engineering
Application Hosting
System Administration
Active Directory
Unix
Windows Server
Information Security
Hardware
Computer Security
Software Development
Vmware
Sharepoint
Requirements Analysis
Cloud Computing
Operating Systems
Software Documentation
Networking
Cisco Technologies

Contact information

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Work email
•••••@amazon.com
Personal email
•••••@•••••.com
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Current company

Amazon Web Services (AWS)

IT Services and IT Consulting · 10K employees · Founded 2006 · 410 Terry Ave N, Seattle, WA, 98019, US

Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing. The ultimate benefit of cloud computing, and AWS, is the ability to leverage a new business model and turn capital infrastructure expenses into variable costs. Businesses no longer need to plan and procure servers and other IT resources weeks or months in advance. Using AWS, businesses can take advantage of Amazon's expertise and economies of scale to access resources when their business needs them, delivering results faster and at a lower cost. Today, Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. With data center locations in the U.S., Europe, Singapore, and Japan, customers across all industries are taking advantage of our low cost, elastic, open and flexible, secure platform.

amazon.com

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About Howard B.

Experience

Enterprise Support Manager

Education

Virginia Tech

Old Dominion University

Skills

Find verified contacts for anyone on LinkedIn