Harsh Mehta
AVP | WFM Strategy & Consulting | Analytics | Digital CX | Scrum
- Role
- Associate Vice President - Workforce Planning at JPMorganChase
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
Human ResourcesView LinkedIn profile
About Harsh Mehta
A proud father of beautiful daughter! Highly skilled & seasoned workforce management…
Experience
Associate Vice President - Workforce Planning
Jan 2023 — Present · Mumbai, IN
Education
Patuck Technical College
HSC, Computers
2007 — 2009
B.Tech from IETE
Bachelor of Engineering (B.E.), Computer science
2009 — 2015
Skills
- Business Process Improvement
- Forecasting
- Business Process Outsourcing (Bpo)
- Transition Management
- Scheduling
- Microsoft Excel
- Outsourcing
- Html Scripting
- Leadership
- Workforce Management
- Process Improvement
- Cost Management
- Service Delivery
- Contact Centers
- Business Analysis
- Management
- Sql
- Analysis
- Css
- Call Centers
- Capacity Planning
- Queue Management
- Team Leadership
- Timely Decision Making
- Team Management
- Sla
- Operations Management
- Cms
- Customer Experience
- Customer Satisfaction
- Vendor Management
- Performance Management
- Crm
- Bpo
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