Hazel Sinclair

Service Assurance for Digital Services @Scottish Enterprise

Glasgow, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2018 — Present

Service Assurance for Digital Services @Scottish Enterprise

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Glasgow, GB

My passion for customer service and making it easy for customers to do business online and ensuring that our approach to delivering services from design, development and delivery through to our continuous improvement of services and importantly for customers and staff ensuring first rate help to our customers.I\'m in the process of establish a new Service Assurance team within Scottish Enterprise - a new function in our organisation essential to support our digital transformationExperienced in managing stakeholders across the public and private sector I\'ll be using all my skills and knowledge of economic development, problem solving, strategic project development and management to meet the challenges.

EDUCATION

1990 — 1994

University of Strathclyde

MBA, Business

1980 — 1984

Heriot-Watt University

Bachelor of Science (BSc) Honours, Chemistry

1984 — 1985

Robert Gordon University

PG Dip IS, Information Systems

SKILLS

Management ConsultingStakeholder EngagementBusiness TransformationStrategic CommunicationsEnergyStart-UpsPolicyPublic SectorBusiness StrategyBusiness DevelopmentGovernanceBusiness PlanningStrategyMarketing StrategyProgram ManagementProject ManagementChange ManagementManagementStakeholder ManagementTeam Leadership

ABOUT HAZEL SINCLAIR

I have a passion for customer service and making it easy for customers to do business online. My focus is about developing a strategy to deliver online services for Scottish Enterprise and Scottish Development International that supports growth companies based in Scotland and in internationally.I currently lead a team implementing a new Digital Service Assurance function for Scottish Enterprise.Experienced in managing stakeholders across the public and private sector developing strategy and policy using knowledge and expertise in international business development, ecnomic development, strategic project development and management,

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Hazel Sinclair — Service Assurance for Digital Services at Scottish Enterprise in Glasgow, GB | Unifers