Hazel Rice
Senior Director @ Microsoft | Customer Success, Digital & App Innovation Strategy Leader | Customer-Centric | Chief Member
- Role
- Senior Director Business Dev Customer Success Digital App Innovation (Appdev) at Microsoft
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Hazel Rice
As a Senior Director of Business Development, Customer Success, and Digital App Innovation at Microsoft, I lead the strategic and operational aspects of delivering cloud and AI solutions to customers worldwide. I have over 4 years of experience in the Microsoft Cloud and AI Platform, where I manage a global team of engineers, program managers, and customer success managers. I am also a Microsoft Certified Azure Fundamentals professional, with a strong background in natural sciences and agile project management.My mission is to enable customers to achieve their digital transformation goals and realize the full potential of cloud and AI technologies. I spearheaded the largest global organizational change in Microsoft history, involving over employees in 2020, to align the company\'s culture, processes, and systems with the customer-centric vision. I have a proven track record of building and leading energetic, results-oriented teams, driving effective change to organizations, products, and processes, and connecting with stakeholders and decision makers of all levels across teams to drive outcomes.
Experience
Senior Director Business Dev Customer Success Digital App Innovation (Appdev)
Jul 2021 — Present · Redmond, WA, US
Education
University of Puget Sound
Bachelor of Science, Natural Sciences
1998
Skills
- Process Improvement
- Agile Methodologies
- Microsoft Products
- Management
- Pre-Sales
- Software as a Service (Saas)
- Requirements Analysis
- Cloud Computing
- Business Analysis
- Analysis
- Sql
- Visio
- Saas
- Software Development
- Scrum
- Business Intelligence
- Microsoft Sql Server
- Cross-Functional Team Leadership
- Agile Project Management
- Product Management
- Customer Support
- Customer Relationship Management (Crm)
- Integration
- Project Portfolio Management
- IT Strategy
- Software Documentation
- Sdlc
- Solution Architecture
- Partner Management
- Software Project Management
- Crm
- Program Management
- Professional Services
- Customer Service
- Training
- Customer Satisfaction
- Sharepoint
- Vendor Management
- Microsoft Technologies
- Higher Education
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