Hazel Hogfress

Head of Service Operations @Gigaclear

Newbury, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2023 — Present

Head of Service Operations @Gigaclear

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EDUCATION

1991 — 1992

University of Stirling

MSc

1984 — 1988

Glasgow Caledonian University

BA

SKILLS

Business PlanningItilService Level ManagementCustomer SupportIncident ManagementManaged ServicesService ImplementationStakeholder ManagementTeam LeadershipService DeliveryTechnical SupportIT ManagementCost Center ManagementWorld Class Customer ServiceIT Service ManagementAccount ManagementChange ManagementOutsourcingProblem ManagementLeadershipIT OperationsService ManagementVendor ManagementService DeskCoaching StaffService DesignStrategyCustomer SatisfactionProcess ImprovementProject DeliveryContinuous ImprovementIT OutsourcingRecruitingCustomer ServiceCustomer Escalation ManagementCross-Functional Team LeadershipTelecommunicationsService ImprovementResource ManagementSla

ABOUT HAZEL HOGFRESS

Award winning service delivery leader who empowers teams to pursue a data-driven…

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Hazel Hogfress — Head of Service Operations at Gigaclear in Newbury, GB | Unifers