Hazel Hughes
Customer Experience Specialist @Sainsbury's
Signup · Get unlimited contacts
WORK HISTORY
Customer Experience Specialist @Sainsbury's
EDUCATION
London Business School
Strategic Marketing
Oxford Brookes University
Management Studies Diploma
ABOUT HAZEL HUGHES
I’m a passionate champion of the customer & colleague with over 15 years’ experience of driving CX transformation from design through to delivery. Along the way, I’ve worked in hospitality, travel, retail & healthcare and thrive on making a difference & having an impact in the organisations I’m part of. My skills include • Multi channel CX strategy development & delivery • Branded customer service proposition development inc service recovery strategy • Internal culture change to support external brand & organisational values • Employee experience & lifecycle improvements • Programme management • Operational leadership of customer facing teams • People development • Service design I’m an emotionally intelligent, enthusiastic leader with resilience and tenacity to deliver results whilst getting the best out of my team. I love to ‘join the dots’ in partnership with cross functional teams (marketing, HR, tech, product, insight & customer facing areas) inspiring them to work differently for the benefit of the customer, the employee & the bottom line. I have extensive experience of working in international organisations & global brands.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.