Hazel Serne

WORK HISTORY

SKILLS

ABOUT HAZEL SERNE

I’m a versatile technology professional with experience and appreciation of both Operational and Delivery roles:• ITIL / IT Service Management (Incident / Problem / Change )• Continual Service Improvement• Service Level Management• Service Desk Management• Supplier Management• Business Analysis• Project Management• Implementing Agile practices (both within projects and in Operational areas)• Certified Scrum MasterI have astute business acumen and a comprehensive appreciation of Technologies role in enabling positive business transformation. I thrive on fast paced change and embrace emerging technologies and trends such as Business driven IT, whilst having a pragmatic appreciation and understanding of operational considerations.I’m passionate about Continual Service Improvement and always look for opportunities to improve both in and out of the workplace. I’m an energetic opportunist with a natural ability to think strategically and am motivated by exceeding expectations and goals. I use my ability to negotiate and influence at all levels to drive strong working relationships which leverage, exploit and drive improvements. I’m at my best when under pressure and thrive in roles that allow me to influence strategy whilst expanding my knowledge, skills and experience.I thrive when playing a lead role and have proven experience of managing high performing teams in various forms; Servant leadership in Scrum teams, formal line management, managing 3rd parties (including off-shore colleagues) and adjust my approach to suit.