Hazel Lunn

Head of Technology & Infrastructure @Luton Borough Council

Luton, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Dec 2025 — Present

Head of Technology & Infrastructure @Luton Borough Council

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Luton, GB

SKILLS

Public SectorChange ManagementPerformance ManagementLocal GovernmentStakeholder ManagementStakeholder EngagementContact Centre ManagementCall Centre TechnologiesAcd ManagementBusiness Process ImprovementLean TransformationCustomer ServiceCustomer ExperienceResource ManagementPerformance ImprovementKey Performance IndicatorsSystem AdministrationOperations ManagementChannel StrategyProject ManagementManagementProject DeliveryProgram ManagementGovernmentPolicyGovernancePrince2Business TransformationContact CentersDigital TransformationAvaya Communication ManagerAvaya Ip TelephonyIvrAlcatelCall Center ArchitectureVector DesignWeb ServicesWeb ChatMultimediaService Improvement

ABOUT HAZEL LUNN

Experienced manager across multi disciplines. Technical design, Product delivery and operational management. Cyber and Digital. Stakeholder engagement & management. Change & Transformation. Budget and financial management. Enterprise Architecture design and assessment. ITIL and Agile qualified practitioner. TOGAF 10 certified practitioner. Certified Carbon Literate.

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Hazel Lunn — Head of Technology & Infrastructure at Luton Borough Council in Luton, GB | Unifers