Hazel Lunn
Head of Technology & Infrastructure @Luton Borough Council
Luton, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Dec 2025 — Present
Head of Technology & Infrastructure @Luton Borough Council
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Luton, GB
SKILLS
Public SectorChange ManagementPerformance ManagementLocal GovernmentStakeholder ManagementStakeholder EngagementContact Centre ManagementCall Centre TechnologiesAcd ManagementBusiness Process ImprovementLean TransformationCustomer ServiceCustomer ExperienceResource ManagementPerformance ImprovementKey Performance IndicatorsSystem AdministrationOperations ManagementChannel StrategyProject ManagementManagementProject DeliveryProgram ManagementGovernmentPolicyGovernancePrince2Business TransformationContact CentersDigital TransformationAvaya Communication ManagerAvaya Ip TelephonyIvrAlcatelCall Center ArchitectureVector DesignWeb ServicesWeb ChatMultimediaService Improvement
ABOUT HAZEL LUNN
Experienced manager across multi disciplines. Technical design, Product delivery and operational management. Cyber and Digital. Stakeholder engagement & management. Change & Transformation. Budget and financial management. Enterprise Architecture design and assessment. ITIL and Agile qualified practitioner. TOGAF 10 certified practitioner. Certified Carbon Literate.
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