Hays Debutts
Principal Engagement Manager, Customer Experience at ScienceLogic
- Role
- Principal Engagement Manager at ScienceLogic
- Location
- Reston, VA, US
- LinkedIn followers
- 500 followers
About Hays Debutts
Seasoned Leader with experience in Engagement, Program, Project, and Engineering Management using Agile Methodologies with a strong technical background in developing, integrating, and leading high performing engineering teams. Adept at providing motivation, mentoring, and organization required by a team to focus on producing on schedule results in a dynamic environment. Experience with facilitating both Agile and Waterfall teams in designing, developing, and delivering software products. Lead Programs covering diverse areas of experience that include teams spread across multiple locations. Extensive experience in third party integration tasks. Function as the main contact between major stakeholders and my product teams. Worked at all levels of software development and bring to management a broad understanding of what effects a software development team’s ability to produce quality products. Expertise at performing full life cycle development for Enterprise Class Commercial, Telecommunication, and Government applications.
Experience
Principal Engagement Manager
Jan 2024 — Present · Reston, VA, US
Engagement Manager responsible for Customer’s entire lifecycle post initial sale, including managing their Succes and Satisfaction with the ScienceLogic suite of tools, oversight and delivery of all requested Professional Services work, and assisting with Customer Experience issues such as Industry Best Practices, Support, Licensing, and Technical queries.• Assist Customers realize the maximum possible value from ScienceLogic\'s technology and services by identifying improvements they can make in the utilization of our tools and guiding them to use our platforms more efficiently• Worked with Sales Team and Management to track and enhance renewal opportunities• Retooled Smartsheets to allow it to align with the new Engagement Manager processes while still allowing it to work with the traditional Professional Services, and Day 2 models of Project Management
Education
Strayer University
B.S., Computer Information Systems
1993 — 1997
Skills
- Xml
- Agile Methodologies
- Management
- Swing
- Application Development
- Web Applications
- Agile Development
- Application Frameworks
- Business Intelligence
- Mobile Applications
- Architecture
- Start-Ups
- C#
- Unix
- Business Integration
- Oracle
- Requirements Analysis
- Cloud Computing
- UI Design
- Project Management
- Web Services
- Software Development
- Scrum
- Distributed Systems
- Interaction Design
- Application Architecture
- Human Factors Engineering
- Software Engineering
- Agile Project Management
- Full Life Cycle
- Php
- Saas
- Cross-Functional Team Leadership
- Integration
- Java Enterprise Edition
- Enterprise Software
- Enterprise Architecture
- Javascript
- Software Design
- Enterprise Class
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