Hayley Whitaker

About Hayley Whitaker

I am an accomplished and tech savvy operations professional with over 6 years of experience, including management and tactical business leadership. I offer expertise in training and development, client communication, account growth and development, data entry, competent planning, and organization. I provide a solutions-oriented approach to my work while driving business growth and profitability. I am a quick learner and eager to provide the best service to my clients and accounts while also maintaining the integrity and over all goals of my company.

Experience

1. Senior Business Development Specialist

   Redwood Logistics

   Nov 2024 — Present · Austin, TX, US

   As a Senior Business Development Specialist, I work closely with the Sales and Operations teams and am responsible for growing and developing my customer accounts.Responsibilities- Develop assigned customer accounts by using data driven strategic sales techniques to increase overall revenue and gross profit for assigned accounts- Implement standard procedures with the Operations Department based on account requirements, including on-boarding account, setting up load tender process, tracking process, and issue-resolution process- Negotiating all pricing for orders taken from assigned accounts- Coordinate customer expectations with Operations teams to ensure alignment with specified accounts- Implement procedures for specified accounts that contribute toward healthy billing and accounts receivable and issue resolution for assigned accounts- Manage escalated issues with customer accounts- Keeping current on industry trends and customer activity

Education

• The University of Texas at San Antonio

  Bachelor of Liberal Arts in Communications, Communication and Media Studies

  2014 — 2016

Skills

• Networking
• Telecommunications
• Public Relations
• Communication
• Media Relations
• Recruiting
• Social Networking
• Social Media Marketing
• Hospitality
• Microsoft Office
• Sales
• Social Media
• Marketing
• Technical Recruiting
• Customer Service