Hayley Kaplan

Experience

1. Senior Project Manager

   Urban Institute

   Nov 2022 — Present · Washington, DC, US

   Head of the Communications Project Management Office, supervising a team of three at its height and informally mentoring junior staff throughout the department • Regularly proposes, implements, and communicates major process changes to increase efficiency and reduce costs• Project manages and oversees Urban’s pipeline of features and tools, which includes managing teams of 12+ people, devising and maintaining five-to-six-figure project budgets, and ensuring the 2-12+-month projects remaining on task • Manages the communications intake process, which includes nearly 600 forms submitted annually • Leads the communications working groups, which discuss and strategize on 900+ products annually • Serves as the organization-wide expert on departmental processes, which includes: o Regularly giving presentations on how the communications department operates o Advising on multimillion dollar grant deliverables and initiatives o Informally being the point-of-contact for the 600-person organization • Fosters a team culture to emphasize feedback and community by devising learning opportunities and places to connect throughout the year• Developed an onboarding protocol for new team members, including a team guidebook, checklists and guidelines, and templates for 30, 60, and 90-day goals • Optimized the team’s use of Airtable, utilizing automations, interfaces, and syncs to manage a pipeline of nearly products annually

Education

• University of Missouri-Columbia

  Bachelor’s Degree

Skills

• Incopy
• Grant Administration
• Event Management
• Corporate Events
• Creative Pitching
• Ap Style
• Writing
• Business Development
• Social Media Development
• Budget Forecasts
• Operations Management
• Financial Reporting
• Final Cut Pro
• Grant Writing
• Strategic Planning
• Budgeting
• Public Policy
• Small Business Development
• Strategic Partnerships
• Strategic Communications
• Feature Writing
• Operating Budgets
• SEO
• Social Media Outreach
• Photoshop
• Human Resources
• Magazines
• Press Relations
• Contract Negotiation
• Marketing Communications
• Public Relations
• Content Management Systems
• Media Relations
• Think Tank
• Business Reporting
• Nonprofit Management
• News Writing
• Audio Editing
• Feature Articles
• Social Media Monitoring