Hayley J Bacon

Health Advisor @London Ambulance Service NHS Trust

As a Health Advisor for the NHS Service, I answer telephone calls from members of the public and health care professionals and utilise the Pathways system to provide a safe and clinically appropriate response based on the patient\'s symptoms and needs. Callers are dealt with in line with the vision, purpose, values and behaviours of the London Ambulance Service, focusing on being respectful, professional, innovative and collaborative, working towards the provision of outstanding care for all our patients and providing the best possible value for the tax-paying public, who pay for what we do, in partnership with the wider NHS and public sector to optimise healthcare and emergency services provision across London.\\\\n\\\\nBased in the North East London Integrated Urgent Care Clinical Assessment Service (CAS), my role directly contributes to the overall vision of London Ambulance Service; to build a world-class ambulance service for a world-class city: London’s primary integrator of access to urgent and emergency care – on scene, on phone and online.\\\\n\\\\nResponsibilities:\\\\n• Manage urgent and non-urgent calls from patients, members of the public and healthcare professionals.\\\\n• Use specialist computer software to direct callers to the most appropriate care or service for their needs.\\\\n• Provide assessment, basic health advice and information to patients, supporting them to access the appropriate care, including advice to manage their symptoms at home.