Hayley Holmes

Trainer @Just Eat Takeaway.com

Sunderland, GB

Key Responsibilities & Achievements:Collaborate with business managers and key stakeholders to identify training and development needs that drive performance and engagement.Continuously develop expertise in best practices for learning, training, and employee development to enhance effectiveness.Proactively partner with internal teams, including BPO operations, content specialists, and leadership, to support business goals through training and skill development.Design and deliver engaging induction programs and upskilling initiatives to ensure customer service teams are equipped for success.Develop training materials and ensure content remains relevant, accurate, and aligned with business changes.Conduct training evaluations, analyze feedback, and implement improvements to maximize impact.Adapt learning strategies to different learning styles, ensuring all training sessions are engaging and accessible.Support global teams, including BPOs, by creating targeted learning resources that improve knowledge retention and performance.