Hayley Grimes

About Hayley Grimes

Currently working as a Senior Director, Global Accounts - Corporate, covering the US & Canada market representing all Marriott brands, both managed and franchise. The major focus of my team is handling the group and catering segment for Marriott\'s top accounts. It is an account based organization deployed to a team of seasoned Leaders & Group Account Managers, booking over $2 Billion in Revenue.

Experience

1. Senior Director, Global Sales

   Marriott International

   Feb 2023 — Present · CA

   Key member of the Global Sales U.S. & Canada leadership team responsible for providing strategic leadership for the U.S. & Canada Corporate Group Account Managers to increase Marriott’s preference, loyalty and profitable share across their corporate account portfolio, globally-Partner to develop and implement Marriott International’s global group sales strategy-Demonstrate segment leadership, as the customer-facing organization for the corporate group segment-Retain, expand and grow profitable revenue within account portfolio by increaing preference, loyalty and share-Capitalize on efficiencies with better leverage of non-direct selling resources and margin management-Ensure Group Account Managers develop and implement overall account strategies -Promote accountability to achieve desired business results-Assist in developing optimal Total Account Management teams that are focused on delivering customer value and growing profitable account share-Harness and coordinate cross-discipline resources (market, corporate) to ensure pull-through of -Work with managed & franchise hotels on pull-through of strategies to achieve overall budgets-Liaise with relevant cross-discipline groups to resolve customer issues and ensure profitability portfolio-Partner with Global Sales Directors to implement deployment strategies that maximize the utilization ofavailable sales resources across the team-Co-Lead efforts to educate and communicate total account management and team-based sales principles to groups including - Revenue Management, Market, Region, Property and Owner/Franchisepartners-Serve as a proactive leader on the greater US & Canada Global Sales team by providing input and execution to corporate initiatives. Establish strong partnerships between field and corporate by maintaining a productive dialog and exchange of ideas.

Education

• Virginia Tech

  Bachelor's degree, Hospitality Administration/Management

  1996

• Christopher Newport University

  Business Administration and Management, General

  1991

Skills

• Hospitality Industry
• Revenue Analysis
• Convention Services
• Hotels
• Sales
• Time Management
• Hospitality Management
• Pre-Opening
• Food & Beverage
• Catering
• Leadership
• Strategic Planning
• Rooms Division
• Hospitality
• Resorts
• Management
• Team Building
• Yield Management
• Hotel Management