Hayley Doyle

About Hayley Doyle

While earning my Master of Arts degree from the University of South Florida, I realized my passion for leadership, as I worked as an admissions coordinator for a residential treatment center, making 150+ emails and outreach calls per day and handling objections and client concerns like a champ!I was soon promoted to a primary therapist role in which I leveraged my in-depth understanding of business operations as a full cycle to achieve an average of a 4.8/5 in client satisfaction on client exit surveys, along with the highest treatment completion scores on the clinical team. I achieved this using my ability to subtly highlight an inherent value proposition to the client that can then be used to benefit, not just the client, but the business as a whole, both in terms of profit, and accentuation of the service being offered. This was when I realized that while I love service work, I also thrive on the constant challenge and excitement of sales! I had to find a way to fuse my interests! As of August 2019 I completed a competitive Business Development Fellowship with SV Academy and completed an Internship with the computer software company, Talend. This lead to my move to Boston, MA to take on a role as a Sales Development Representative for Kaminario. Within 7 months on the team, I was promoted to the Customer Success Manager, working with existing customers to execute their business impact strategy through renewals, expansions, and acting as a trusted adviser in each customer\'s journey to the public cloud. I also continue to enlarge my personal life by running as a top finisher in the Los Angeles Marathon in 2017, having 2 poetry collections published in 2018, among other pursuits. The lessons I’ve learned as an endurance athlete and creative artist have shaped my ability to connect with others and handle challenges and setbacks that will always be a part of life and work in tech!

Experience

1. Customer Success Manager

   Silk

   Apr 2020 — Present · Tampa, FL, US

   Silk, changing the way we cloud. Silk’s Cloud Data Platform optimizes everything about life in the cloud, allowing organizations to get ten times the performance out of their existing cloud data while spending 30% less. It fits neatly between your full application stack and cloud infrastructure, making your entire cloud environment run smarter without changing a thing. With real-time data reduction, thin provisioning, and continuous resource optimization, Silk automatically matches your cloud data spend to your actual data needs at every moment, so you can spend less and cloud more.

Education

• University of South Florida

  Master of Arts - MA, Rehabilitation & Mental Health Counseling/Substance Abuse & Addictions

  2014 — 2016

• University of South Florida

  Bachelor of Arts - BA, Psychology

  2008 — 2012