Haydn Friedrich

About Haydn Friedrich

Operations executive with 20 years in financial services, currently leading NAB\'s CIB Operations Global Capability Centre in India. Six functions, operating follow-the-sun across multiple regions. Recognised as a culture carrier within NAB India\'s broader leadership community of approximately colleagues. Track record of leading enterprise transformation, recovering $15M in distressed operations, transitioning 150 plus roles globally, and building high-performing teams across Australia, India, the UK, and the USA. Australian and German citizen. Based in Gurugram. Let\'s talk if you\'re building something that needs an experienced operator. GCC | CIB | Institutional Banking | Shared Services | Follow-the-Sun | Enterprise Transformation | Workforce Optimisation | AI-Enabled Operations | Regulatory Compliance | Matrix Leadership

Experience

1. Head of C & Ib Operations India

   NAB

   Jun 2025 — Present · Gurugram, IN

Education

• Kaplan

  DFP 146

• Call Design

  Workforce Management 1,2,3

• Thomsett International

  Project Management

Skills

• Business Management
• Full Sdlc
• Customer Satisfaction
• Project Management
• Strategy
• Financial Modeling
• Risk Management
• Team Management
• Business Transformation
• Reporting & Analysis
• Six Sigma
• Sdlc
• Program Management
• Resource Management
• Leadership
• Business Intelligence
• Business Process Improvement
• Management
• Design Thinking
• Customer Segmentation Strategy
• Change Management
• Stakeholder Management
• Team Leadership
• Analysis
• Performance Management
• Capacity Planning
• Forecasting
• Project Delivery
• Vendor Management
• Business Process
• Consulting
• Financial Reporting
• Management Consulting
• Prince2