Hayden Thomas

Experience

1. Agile Product Owner

   Truist

   May 2022 — Present

   Lead a team of 12 developers through various Agile ceremonies including sprint planning, daily stand-ups, refinement, feasibility, demos, and retrospectives, fostering a collaborative and productive work environment. • Manage product backlog in Rally for Zelle, ensuring timely delivery of new features and enhancements to meet business and customer needs, delivering on an average of 10 features and 150 user stories for each production release. • Collaborate with cross-functional teams, including designers, developers, line of business, and stakeholders, to deliver high-quality software products in line with enterprise strategic priorities and author user stories with clear requirements, acceptance criteria, and business value, enabling effective communication and understanding across the team. • Conduct user research and analysis to identify customer needs, preferences, and pain points; analyze product metrics and user patterns using Adobe Analytics to identify customer habits and opportunities for enhancements and optimization. • Transitioned two million customers onto one payment platform from multiple ecosystems used at heritage brands and work to provide a consistent customer experience across web, Android, and iOS systems.

Skills

• Microsoft Powerpoint
• Microsoft Word