Hayden Malan
Customer Success Leader | Digital Healthcare | Fintech |
- Role
- Head of Customer Success at Beanstalk Benefits
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Hayden Malan
Helped grow a startup from the ground up to a successful Fortune 500 acquisition. Proven…
Experience
Head of Customer Success
Oct 2024 — Present
Founding team member instrumental in scaling the company from product launch through a successful exit to a Fortune 500 organization.• Led end-to-end client implementation processes, ensuring seamless onboarding and system integration for diverse enterprise and mid-market clients.• Spearheaded Customer Success operations, managing a portfolio of 30+ high-value accounts and consistently exceeding retention and expansion targets.• Oversaw member support operations, delivering exceptional service and maintaining industry-leading satisfaction scores.
Education
Whatcom Community College
Associate of Arts and Sciences (AAS)
2010 — 2012
Western Washington University
Bachelor's degree
2012 — 2014
Skills
- Social Networking
- Microsoft Excel
- Aed
- Strategic Planning
- Microsoft Word
- Website Development
- Public Speaking
- Aquatics
- Communication Consulting
- Film Production
- Recreation Planning
- Social Media
- Nannies
- Event Planning
- Retail Sales
- Time Management
- Customer Service
- Banquets
- Outdoor Recreation
- Lifeguarding
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