Hayden Malan

Customer Success Leader | Digital Healthcare | Fintech |

Role
Head of Customer Success at Beanstalk Benefits
Location
Atlanta, GA, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Hayden Malan

Helped grow a startup from the ground up to a successful Fortune 500 acquisition. Proven…

Experience

  1. Head of Customer Success

    Beanstalk Benefits

    Oct 2024 — Present

    Founding team member instrumental in scaling the company from product launch through a successful exit to a Fortune 500 organization.• Led end-to-end client implementation processes, ensuring seamless onboarding and system integration for diverse enterprise and mid-market clients.• Spearheaded Customer Success operations, managing a portfolio of 30+ high-value accounts and consistently exceeding retention and expansion targets.• Oversaw member support operations, delivering exceptional service and maintaining industry-leading satisfaction scores.

Education

  • Whatcom Community College

    Associate of Arts and Sciences (AAS)

    2010 — 2012

  • Western Washington University

    Bachelor's degree

    2012 — 2014

Skills

  • Social Networking
  • Microsoft Excel
  • Aed
  • Strategic Planning
  • Microsoft Word
  • Website Development
  • Public Speaking
  • Aquatics
  • Communication Consulting
  • Film Production
  • Recreation Planning
  • Social Media
  • Nannies
  • Event Planning
  • Retail Sales
  • Time Management
  • Customer Service
  • Banquets
  • Outdoor Recreation
  • Lifeguarding

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Hayden Malan — Head of Customer Success at Beanstalk Benefits in Atlanta, GA, US | Unifers