Hayden Bean

About Hayden Bean

As a recent graduate of Babson College with a Bachelor\'s degree in Business Analytics, I am passionate about applying data-driven insights to solve real-world problems and create value for businesses and customers. I have developed strong analytical, communication, and problem-solving skills through my academic coursework and projects, as well as my extracurricular activities and honors. I have also gained valuable hands-on experience as a Sales Intelligence Analyst at Puraclenz, a leading provider of air purification solutions. There, I worked with a team to create automated lead generation and email marketing campaigns for B2B sales in seven target industries, using ZoomInfo, Hubspot, and Klaviyo. I also created industry-specific landing pages in Salesforce, researched and presented reports on the air filter market, and worked with the CEO to refine the messaging and value proposition. As a result, I contributed to a 105% revenue growth and a significant increase in qualified sales leads. I am eager to leverage my skills and experience to support the growth and success of your organization.

Experience

1. Operational Quality Analyst

   Ametros

   Aug 2025 — Present

   Build and update Call Center reports to provide fast answers to common questions- Investigate data issues, document findings and work with owners to have them resolved- Facilitate trainings & help non-technical users navigate Call Center reporting tools- Assist with requests from our Call Center Management Team to build reports, agent score cards, staffing projections and presentations as needed- Help our Operations Teams improve their processes. Identify red flags, couching opportunities and service failures to propagate improved work practices- Build reliable reporting on CSAT trends, agent productivity & Call Center performance- Build Call Center Tool Dashboards to assist Call Center Leaders in real-time oversight- Assist with documenting and creating CSAT & Workforce Management process guides- This role requires flexibility and a willingness to adapt as business needs adjust. Tasks outside the normal course of business may be requested.

Education

• Babson College

  Bachelor's degree, Business Analytics

• Denison University

  Data Analytics

  2019