Joel Hawkins

About Joel Hawkins

By listening attentively, I discover inventive methods of being productive and building a…

Experience

1. Senior Voice Engineer

   Telmart Lp

   Aug 2021 — Present

   Successful Client Migrations • Collaborated with external clients across various industries, including medical, manufacturing, retail, and service, to smoothly transition from traditional on-premises systems (NEC, Vodavi) and cloud systems (Nextiva, Comcast) to RingCentral and SkySwitch. • Reviewed and analyzed current configurations with clients\' managers, designing and configuring new setups that significantly improved upon their existing solutions. Cost-Effective Cloud Migrations: • Led the migration efforts from traditional on-premises systems to cloud-based solutions, resulting in substantial cost savings for clients by eliminating the need for expensive on-site hardware and reducing maintenance expenses. • Implemented advanced features offered by RingCentral and SkySwitch, enhancing clients\' communication capabilities and efficiency. Enhanced Customer Experience through Account Reviews: • Conducted comprehensive account reviews with existing clients, identifying opportunities to enhance their customer experience and optimize communication systems. • Collaborated with clients to implement tailored solutions that improved service quality, responsiveness, and overall satisfaction. Client Satisfaction and Retention: • Successfully ensured client satisfaction and loyalty by providing exemplary service during the migration process, addressing concerns promptly, and delivering solutions that exceeded expectations. • Maintained long-term relationships with clients, resulting in repeat business and referrals.