Havi Nguyen
Strategy & Operations Consultant @Ontario Restaurant Hotel & Motel Association
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WORK HISTORY
Strategy & Operations Consultant @Ontario Restaurant Hotel & Motel Association
Leading the organizational development of company\'s customer success and member engagement department.Implementing sales enablement strategies against existing metrics to drive acquisitions, retention and partnership to over establishments in Ontario within the hospitality sector. Driving company\'s revenue operations through enhancement of CRM to increase sales team efficiency by 20% and streamline the sales to revenue process by 8% YOY. Spearheading the company\'s marketing and social media transformation project, through innovative design, branding and content creation.
EDUCATION
Smith School of Business at Queen's University
Masters of Management
McMaster University
Bachelor’s Degree
London Business School
Certification
IASSC
Certification
IDEO U
Certification
SKILLS
ABOUT HAVI NGUYEN
With a career stemming over 5+ years of experiences in optimizing business operations, improving efficiency and leading cross-functional teams in small business enterprises and non-profit organizations with budgets exceeding >$50Mn. My approach to leadership is deeply rooted in empathy and my human-centered values with a spice of an innovator\'s need to create and improve process, products and teams. I love change! Spending the last decade working with an assortment of teams on projects and products in the North American and Asia-Pacific market, I have a proven track record in strategic planning, budget management and performance optimization to drive business growth and operations efficiency. With an expertise in supply chain management for a multitude of industries, financial oversight and process improvement. I am analytical and strategic, with a strong bias for action. Fun fact, I have an extremely non-linear route of career development, and am extremely happy to chat about it! Currently open to remote and hybrid full time or contract or project base opportunities. Would love to chat and discuss how I can provide an operational eye to your company or project growth. Please note: I am not location bounded - and 100% open to relocation for the right team.
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