Sarah Cornish
Product Manager - Service Recovery @easyJet
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WORK HISTORY
Product Manager - Service Recovery @easyJet
Luton, GB
In this role I’ll be delivering disruption service recovery customer experience improvement initiatives in support of the future service recovery customer experience vision. The focus is to deliver customer experience enhancing change to ensure a seamless, consistent, friendly customer experience, using customer insights to lead improvement in processes, policies and customer communications. Lead cross functional working groups to embed the innovations and enhancements that when balanced with cost and revenue objectives aim to increase customers overall satisfaction with the easyJet service recovery experience.
EDUCATION
De Montfort University
BA (Hons), Advertising & Marketing Comms
SKILLS
ABOUT SARAH CORNISH
During my time at Haven I have developed from a Marketing Assistant up to Head of Owner…
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