Lindsay Haun

About Lindsay Haun

18+ years of proven achievements in providing leadership, strategic planning, and innovation in Customer Success with global, customer-focused organizations. • Customer Success professional with hands-on experience who brings strong leadership, business process improvements through innovation, and a strong focus on the customer experience.• Full product life cycle experience as a customer success executive, directing customer success operations for organizations with customers. who consistently improves customer and employee satisfaction.• Excels in introducing organizational change while leveraging existing technologies and knowledge bases with internal resources to facilitate a growing customer base while improving both the employee and customer experience.• Excellent communication skills combined with supervisory and budget experience to build and manage results-oriented, cross-functional teams involving different cultures to achieve results.• Proven effectiveness in partnering with, and building consensus with, senior business leaders while working collaboratively across all levels to assess, plan, and implement customer-focused solutions through innovative practices.

Experience

1. Vice President, Managed Services

   Netrix Global

   Feb 2022 — Present

   As the Vice President of Managed Services, I bring a passionate and results-driven approach to ensuring our Managed Services teams deliver exceptional support experiences to our clients. Working closely with diverse teams, I lead the effort to streamline processes, implement new programs, and collect feedback to continuously improve our Managed Services delivery. With a focus on delivering strategic solutions that scale, my specific responsibilities include- Developing and documenting scalable support workflows, processes, and procedures to enhance our support capabilities - Creating and managing comprehensive support training programs to enable our team to provide expert support - Collecting and analyzing Managed Services team performance data to identify and create programs to ensure continuous improvement - Measuring and improving overall customer satisfaction through various feedback programs to create lasting relationships with clients - Partnering with support and organization-level leadership to guide priority projects and manage support projects from start to finish, ensuring that the team is aligned and driving towards our goals - Manage the Technical Account Management (TAM) program, focused on providing personalized technical partnership and service to our most valued clients- Develop and execute strategic account plans for the TAM program- Coordinate with internal teams to resolve issues and ensure clients receive timely and effective communication.

Skills

• Operations Management
• Crm
• Employee Training
• Vendor Management
• Leadership Development
• Networking
• Change Management
• Hiring Employees
• Recruiting
• Customer Loyalty Management
• Team Management
• Zendesk
• Operational Efficiency
• Technical Leadership
• Project Management
• Global Management
• Cross-Functional Team Leadership
• Big Picture View
• Talent Acquisition
• Social Media
• Hiring
• Business Process Improvement
• Cloud Computing
• Talent Management
• Process Improvement
• Management
• Team Building
• Quality Assurance
• Sales
• Strategic Planning
• Customer Relationship Management (Crm)
• Training
• Customer Satisfaction
• Call Center Development
• Customer Support
• Business Strategy
• Troubleshooting
• E-Commerce
• Help Desk Support
• Customer Retention