Hau Lu
Principal Program Manager at Microsoft - Azure Engineering
- Role
- Principal Program Manager, Azure Customer Reliability Engineering at Microsoft
- Location
- Redmond, WA, US
- LinkedIn followers
- 500 followers
About Hau Lu
Established business enabler with extensive experiences at regional and global level, proven track record in designing and landing programs to drive business impact.Highly rated speaker at executive briefings and public events with ability to translate complex technology into Layman\'s terms.Specialties: Sales and Marketing, Customer Experience, Product Management, Business Development, Information Technology, Program Management
Experience
Principal Program Manager, Azure Customer Reliability Engineering
Jun 2021 — Present · Redmond, WA, US
Oversaw onboarding, support & reliability for top strategic customers on Azure, enabling real-world customer scenarios for overall success.• Collaborated with Azure CXP engineering team to funnel customer feedback into product improvements.• Developed and implemented strategies to enhance customer experience and drive customer satisfaction.
Education
National Cheng Kung University
Master, Engineering
1995 — 1997
National Chengchi University
MBA, Technology Innovation Management
2004 — 2005
National Cheng Kung University
Bachelor, Engineering
1991 — 1995
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