Hattie Rothschild
Senior Manager, National Practice Strategy & Operations @West Monroe
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WORK HISTORY
Senior Manager, National Practice Strategy & Operations @West Monroe
Chicago, IL, US
Internally focused on evaluating, developing and executing the strategy and operations of West Monroe\'s national Customer Solutions practice. This includes financial planning, resource management, operational reporting, authoring of key communications, and collaborating with internal functions (marketing, recruiting, talent development, etc.)• Serve on the Customer Solutions (CS) Practice leadership team and drive strategic alignment across 32 leaders in 6 different geographies• Develop annual strategy and lead a Program Management Office for internal practice development with over 14 key initiatives and 50+ deliverables across 200 person practice • Develop and enhance reporting as needed and analyze financial and operational performance to drive decisions: achieve monthly firmwide revenue targets across 6 P & Ls for 2+ years ($65M+ in 2021) • Oversee Sr. staffing resource specialist who tackles day-to-day staffing for ~200 CS resources. Previously owned ongoing resource management and still act as primary escalation point as well as support resource conversations (staffing, career equity, mentoring, HR liaison)• Championed and sponsored improvement/automation of key operational processes including automated distribution lists, enhancements to national governance model, and documentation of SOPs• Collaborate closely with the C-Suite and Shared Services leaders on a regular basis to effectively set the firmwide strategy and run the business• Guide team of authors and author monthly State of the Business newsletter for 250+ recipients, CS Quarterly Meetings, Bi-monthly level-based meetings, and other key communications
EDUCATION
Indiana University - Kelley School of Business
Business, Marketing, Management
Kelley School of Business, Indiana University
Bachelor of Science, Business; Marketing
ABOUT HATTIE ROTHSCHILD
I am a National Strategy Manager for the Customer Solutions practice at West Monroe Partners. As National Strategy Manager I act as a Chief of Staff to our national leadership team, reporting directly to the National Practice Lead. I help set the annual direction for our practice, track and measure KPIs, and support execution of all strategic initiatives. West Monroe is a progressive business and technology consulting firm that partners with dynamic organizations to re-imagine, build, and operate their businesses at peak performance. Our team of more than professionals is comprised of an uncommon blend of business consultants and deep technologists. This unique combination of expertise enables us to design, develop, implement, and run strategic business and technology solutions that yield a dramatic commercial impact on our clients’ profitability and performance.
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