Hattie Wildeman
Head of Op Model @E.ON Next
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WORK HISTORY
Head of Op Model @E.ON Next
EDUCATION
Nottingham Trent University
Master of Arts (M.A.), Design Management
SKILLS
ABOUT HATTIE WILDEMAN
The ultimate super-fan of our operating model!As Head of Operating Model, my mission is to prove that tech and processes are only as good as the culture they sit within. I believe that when you build a foundation of trust and empowerment, you don’t just get efficiency—you get magic. I’m obsessed with taking our core principles and scaling them to create top-class customer experiences and high-performing, happy teams.My background isn\'t your typical \"process-person\" path. With a Degree in Design Management and a career rooted in Communications and Engagement, I bring a creative, informal, and deeply human lens to operational strategy. I don\'t just \"implement\"; I listen, I coach, and I champion quiet leadership.What I bring to the table:Operational Heart: Maximising efficiency without losing the soul of the business.Culture-Driven Strategy: Building systems that only work because the people within them feel empowered.Creative Problem Solving: Using my design roots to keep \"Test and Learn\" operations fresh, agile, and effective.Human Connection: Bridging the gap between complex strategy and down-to-earth, friendly delivery (usually with a pinch of humor).I believe in keeping things clear, compassionate, and—above all—focused on the people (whether they are colleagues or customers).
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