Hattie F.
Chair of the Client Advisory Counsil @Fresh Start Women\'s Foundation
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WORK HISTORY
Chair of the Client Advisory Counsil @Fresh Start Women\'s Foundation
Phoenix, AZ, US
Serve as the liaison between the Client Advisory Counsil and Fresh Start staff and the Executive Board of DirectorsLead bimonthly Council Meetings with the Fresh Start Liaison (using Robert’s Rules of Order)Lead virtual opening for the Committee Meetings and Attendance• Facilitate communication between Council Members and Fresh Start stakeholders via the Fresh Start All Staff meetings to present the findings and work that the CAC is actively engaging with. Lead bimonthly Council
EDUCATION
Cornell University
Certificate , Diversity Equity and Inclusion
World Travel Academy Amsterdam
Associate’s Degree, Travel agency operations and marketing
Coursera
Project Management
Friese Poort Groningen
Postgraduate Degree, Social Work and Refugee Care
ABOUT HATTIE F.
I work at the intersection of healthcare operations, access to care, and system design.My experience spans both payer and provider environments, where I’ve seen firsthand how breakdowns in workflow—not intent—create delays, denials, and patient frustration.Across roles in health insurance and provider offices, I’ve identified recurring patterns in:• prior authorization timing and submission gaps• Single Case Agreement (SCA) negotiation challenges• reimbursement misalignment between insurers and providers• access-to-care failures despite “in-network” coverageWhat stands out most is that many of these issues don’t originate within a single team or organization.They happen between systems.Between: • provider offices and insurers• clinical timelines and administrative processes• policy design and real-world executionI focus on understanding those gaps—and how they can be improved.I’m particularly interested in roles that involve: • process improvement and workflow optimization• provider–payer alignment• healthcare operations and revenue cycle strategy• translating complex systems into clear, actionable insightsMy goal is to help build systems that not only function efficiently, but also support timely, accessible care for patients.
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