Hassan Kaka
L1 Support Engineer @Accord Business Group (ABG)
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WORK HISTORY
L1 Support Engineer @Accord Business Group (ABG)
Cairo, EG
Investigate and remote troubleshooting for SAS solutions ( Anti-Money Laundery, Fraud Management, and Visual Analytics Reports).• Research, diagnose, troubleshoot, and identify potential solutions for how to resolve an issue.• Serve as the first point of contact with customers seeking technical assistance over the phone, email, and several ticketing systems as per the defined SLA with the client.• Follow best practices for change control of proposed solutions.
EDUCATION
Zagazig University
Bachelor of Science - BS
ABOUT HASSAN KAKA
As a Junior Software Engineer at eT3, I design and implement web and big data…
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