Hassan Khaliq
Onboarding Consultant @Goodlord
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WORK HISTORY
Onboarding Consultant @Goodlord
London, GB
Orchestrate the end-to-end onboarding lifecycle for a cumulative portfolio of 400+ accounts, simultaneously managing 20–40 active implementation projects to ensure rapid time-to-value (TTV) and seamless platform integration.Deploy strategic churn mitigation protocols, utilising Gainsight and Salesforce to analyse client health metrics. consistently maintaining a net retention rate of 97%(churn <3%) through proactive intervention and value-focused engagement.Consistently secure a CSAT score of 4.8/5, serving as the primary technical adviser and fostering robust relationships with key stakeholders and C-level decision-makers.Spearhead the go-to-market adoption strategy major product releases, aligning platform capabilities with client business objectives to drive usage depth and revenue expansion.Engineer automated workflows to overhaul legacy data collection and compliance procedures, eliminating administrative bottlenecks and ensuring rigorous data governance.Collaborate cross-functionally with Product, Engineering, and Account Management teams to channel \"Voice of the Customer\"(VoC) feedback into the development roadmap, ensuring continuous product enhancement.
EDUCATION
University of Hertfordshire
Mechanical Engineering (Undergraduate), Motorsport Engineering
Newham Sixthform College
Bachelor of Technology, Mechanical Engineering
ABOUT HASSAN KHALIQ
High-performing Customer Success and Onboarding professional with extensive experience in high-growth B2B SaaS and PropTech environments. Specialising in the end-to-end client lifecycle, I possess a proven track record of architecting scalable onboarding workflows, accelerating time-to-value (TTV), and driving long-term product adoption.Combining technical proficiency in mechanical engineering with sharp commercial acumen, I excel at translating complex technical capabilities into tangible business outcomes for non-technical stakeholders. My strategic approach to relationship management has consistently secured retention and expansion across diverse Enterprise and SME portfolios.I follow the wise words of Master Yoda:\'Do or do not, there is no try.\' I bring that level of commitment to every customer interaction.
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