Hassan Elmajguari

Cyber Threat Analyst @Neovera

Provide first level technical resolution for security alerts and SOC service requests.• Handle the offenses generated by AlienVault and Microsoft Azure Sentinel such as firewall denies, authentication failures, connection to a known malware site, traffic from an untrusted network, and potential data loss.• Log and record all alerts with integrated ticketing system.• Perform incident documentation by creating tickets. Incident documentation includes selection of the affected party, prioritization of the incident.• Analyze and triage security alerts.• Technical and analytical skills to handle security incidents and threats.• Provide timely and reliable service to customers.• Identify weaknesses in customer infrastructures and suggest improvements.• Mentor and train customers using and operating the client portal portions of the security Monitoring and ticketing system platform.• Document solutions, process, or procedures and present in written document, verbally on the phone, or in person.• Update customers regarding the status of their inquiries or issues via telephone or email.• Monitor the alarm activity (includes multiple customers and INOC internal infrastructure) through the software monitoring system.